A couple of weeks ago, a co-worker sent me a PDF document to look at. He said that he was having trouble copying and pasting from the document and was scratching his head about why this particular PDF would have such issues. As it would turn out, there were several thousand other documents on a [...]

In my evenings, I sometimes find myself performing the role of “Resident Geek” at my nephew’s school, tending to network issues, computer problems, and my favorite, “The Internet is down!” Over the past couple of years I have considered several different approaches for keeping a grip on which computers had which service patch, which router [...]